Support

Open the iOS Settings app, tap your name at the top, then Subscriptions, choose Banora, and tap Cancel Subscription. Apple handles all billing for App Store subscriptions, so we can't cancel for you. You can also manage it at apps.apple.com/account/subscriptions.

Refunds for App Store purchases go through Apple, not us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Banora charge, and request a refund. Apple decides each case on its own terms.

The free tier gives you 15 voice captures per month and access to every feature in Banora — sorting, nudges, resurfacing, JSON export. Banora Pro removes the capture limit.

Transcription uses Apple's on-device speech recognition, so it supports the languages your iPhone supports for dictation — dozens, including most major European and Asian languages. Categorization and nudges currently work best in English; other languages will work but the quality is more uneven. We'd rather be honest about that than oversell it.

Move it manually — long-press the thought and pick the right category. Those corrections are not wasted: they're how Banora learns your preferences over time, so the next similar thought tends to land in the right place.

Nudges resurface quotable sentences from older entries when something in your recent thinking connects back to them. If you've just started, there isn't enough material yet — give it a week or two of regular recording and they'll start to appear.

Yes. In the app, go to Settings → Profile → Export Data. You'll get a JSON file with your thoughts and the categories you've organized them into. If you'd rather receive the export by email, write to hi@banora.dev — under GDPR you have a right to a portable copy of your data.

No. Your audio is transcribed on your device and the file is deleted within seconds — it never leaves your iPhone. The transcript text sent to OpenAI for sorting is processed with model training disabled and API logging disabled on our account. See the Privacy Policy, section 5 for the configuration in detail.

Audio is processed and deleted on your device within seconds of being transcribed. We never receive or store the audio file. Transcripts and the embeddings used to power similarity search stay until you delete the thought or your account. See the Privacy Policy, section 7.

Your account, transcripts, categories and corrections live on Supabase in London, UK — covered by the EU adequacy decision for the UK. AI processing happens on OpenAI in the United States under EU Standard Contractual Clauses. The full processor list is in the Privacy Policy, section 5.